Returns & Exchanges
Due to the intimate nature of our products, we offer a 30-day return window for items that are unworn, unwashed, and still in their original packaging with all hygienic liners intact. We strive to ensure you find your perfect fit while maintaining the highest standards of hygiene and safety.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Inspection Check
Ensure your underwear is in its original condition with tags attached; items showing signs of wear or removed hygienic strips will not be accepted.
Pack and Ship
Print the prepaid shipping label provided via email, securely pack your items, and drop the package off at any authorized carrier location.
Receive Refund or Credit
Once our warehouse inspects the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing